Customer Service Advisor - Hybrid Home Working

eRecruitSmart; Cambridge; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading retailer of electronic cigarettes seeks an experienced Customer Service Advisor for their Cambridge location. This role involves managing a small team, ensuring excellent customer service, and requires strong communication and organizational skills. Flexible and remote working options are available, with an annual salary between £22,000 and £25,000 based on experience.

Qualifications

• Strong customer service experience required.
• Good time-management and multitasking skills necessary.
• Calm under pressure and well-organized demeanor expected.

Responsibilities

• Ensure efficient operation of the customer service team.
• Handle escalations from customers and departments.
• Process customer orders for timely dispatch.

Skills

Communication skills

Customer service experience

Time management

Multitasking

Job description

Social network you want to login/join with:

Customer Service Advisor - Hybrid Home Working, Cambridge

Client:

Location:

Cambridge, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference: 7e944b66dbac

Job Views: 50

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

We are looking for an experienced Customer Service Advisor to join the UK's largest online and offline retailer of electronic cigarettes and e-liquids at their Head Office in Fengate, Peterborough, with the option of flexible home working.

About the company

Founded in 2011, our client has become the largest retailer in the UK and one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe, supplying over 600 vape stores and more than 80 private white-label e-liquid clients. They also operate over 45 company-owned and franchise stores across the UK.

About the role

As a Customer Service Advisor, your responsibilities will include:

• Ensuring efficient operation of a small customer service team
• Providing the best level of service to customers at all times
• Producing weekly summary reports
• Handling escalations from customers and departments
• Taking inbound calls from consumers for inquiries and orders
• Processing customer orders for timely dispatch
• Responding to inquiries via live chat and email
• Communicating with B2B customers and retail stores
• Responding to reviews and complaints professionally
• Coordinating with internal teams to deliver consistent messaging
• Processing inbound returns and raising requests with suppliers

About you

Ideal candidates are positive, calm under pressure, organized, and possess:

• Confidence, friendliness, enthusiasm, and good communication skills
• Excellent telephone manner and rapport-building skills
• Interest in the vaping industry is a plus but not essential
• Ability to work independently
• Strong customer service experience
• Ability to work in a fast-paced environment
• Good time-management and multitasking skills
• Calm and well-organized demeanor

Salary and rewards

The role offers:

• An annual salary of £22,000 to £25,000, depending on experience
• Flexible and remote working options