Customer Service Advisor - Hybrid

Adecco; Knowsley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A prominent recruitment agency in the UK is seeking a Customer Service Advisor for their contact centre. In this role, you will manage incoming calls, ensuring customer satisfaction and adherence to company guidelines. Ideal candidates will possess excellent communication skills and thrive in a fast-paced environment. The position offers hybrid work after training and weekly pay.

Benefits

Ongoing opportunities for permanent roles

Weekly pay

Free parking on-site

Qualifications

• Excellent written and verbal communication skills are required.
• Experience in a fast-paced environment is essential.
• Basic IT skills will be necessary.

Responsibilities

• Manage incoming calls from customers and address their questions.
• Engage in high-quality conversations to ensure customer satisfaction.
• Identify complex queries and escalate as necessary.
• Provide clear responses while adhering to guidelines.
• Update the client database with essential information.

Skills

Excellent written and verbal communication skills

Experience in a fast-paced environment

Strong timekeeping skills

Basic IT skills

Experience in a customer service environment

Job description

Overview

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool!

About the Role:

As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments.

Working Pattern

• Full-time position with a 6-week rolling rota.
• Fully on Site for training then hybrid (3 days in office).
• Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).

Responsibilities

• Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.
• Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.
• Identify complex queries and escalate as necessary to achieve fair outcomes.
• Provide clear and efficient responses while adhering to company guidelines.
• Accurately update the client database with essential information.
• Comply with client and regulatory policies and procedures.

What You'll Need

• Excellent written and verbal communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping skills.
• Basic IT skills.
• Experience in a customer service environment is a plus!

Why join us?

• Ongoing Opportunities: Long-term assignments with regular permanent roles available.
• Weekly Pay: Enjoy weekly pay for your hard work!
• Free Parking: Convenient parking available on-site.

Compliance and Equal Opportunity

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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