Customer Service Advisor – Hybrid

KHR - Recruitment Specialists; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Gravesend. Responsibilities include managing customer bookings, responding to queries, and providing excellent service. Ideal candidates will have strong communication skills and attention to detail. The role offers flexibility with hybrid work options, generous holidays, healthcare benefits, and a performance bonus.

Benefits

25 days holiday

Healthcare

Death in service benefits

7.5% annual bonus

Qualifications

• Demonstrate excellent customer service skills.
• Ability to manage multiple bookings simultaneously.
• Willingness to learn about the product range.

Responsibilities

• Respond to customer calls and emails for new bookings.
• Manage installation booking details and liaise with installers.
• Handle queries about installation projects.

Skills

Excellent customer service skills

Friendly and helpful telephone manner

Computer literacy

Ability to multitask

Attention to detail

Job description

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KHR is working with a market-leading company based in the Gravesend area. Due to growth, they are seeking a Customer Service Advisor to join them permanently.

The Customer Service Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.

Duties will include:

Answer the phone/emails: Respond to calls and emails from customers and take details
of new bookings.
Handle call-outs: Respond to call-outs and take details of the requirement.
Arrange bookings: Liaise with installers, find the appropriate resource for a job,
and make the booking between them and the client.
Manage the information per booking: Enter all information into the in-house systems, and issue the correct paperwork.
Payments: Take payment for the work, and liaise with Accounts to trade customers.
Manage queries: Handle any queries about installation projects as they arise and manage
day-to-day issues such as cancellations / re-bookings.
General admin: Keep accurate digital and paper records of work completed and keep
filing up to date.

The ideal candidate will be able to demonstrate:

A friendly and helpful telephone manner, and confident on the phone.
Good work ethic, with the ability to remain productive, and well-prioritised with
minimal supervision.
Excellent customer service skills, showing a polite and constructive approach to
colleagues and customers alike.
Computer literacy and confidence in working in an office environment.
A multi-tasker who can oversee several open bookings at once.
Willingness and aptitude to learn (e.g. about the product range).
A responsible person with a keen eye for detail, quality, and a ‘get it the right first time’
method.

This is a fantastic opportunity to join a growing and already successful business that can offer ongoing progression and training opportunities.

There is the option to work from home 2 days per week and 3 days in the office. Benefits will include 25 days holiday, healthcare, death in service benefits and a 7.5% annual salary (£1,900) bonus.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…