Customer Service Advisor - Home Working

Search Consultancy LTD; Dundee; Remote; GBP 10,000 - 40,000; Full time

Job summary

A recruitment consultancy is looking for a customer service representative to handle inbound calls regarding maintenance queries. This remote role offers £12.48 per hour with full training provided. Candidates must demonstrate excellent IT, customer service, and listening skills, and be flexible to work shifts that may include weekends. A setup at home with wifi is essential.

Benefits

Weekly pay

Full training provided

Equipment provided

Qualifications

• Must have excellent IT skills to navigate several systems.
• Strong customer service competence is essential.
• Listening skills to understand customer needs.

Responsibilities

• Handle inbound customer service relating to maintenance queries.
• Log customer notes on the systems.
• Process call out payments over the phone.
• Manage complaint handling efficiently.
• Take full ownership of calls to ensure customer satisfaction.

Skills

Excellent IT skills

Customer service skills

Listening skills

Confidence

Job description

Overview

£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

You must be within 35 miles of Perth or Glasgow.

Start Date

Start Date: August 2025

What you’ll receive

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Work Pattern

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month). Shifts fall within the hours of 8am - 8pm Monday - Friday (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.48 per hour, overtime: £18.72 per hour.

Duties

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you’ll bring

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age