Customer Service Advisor - Hitchin

Page Personnel; Hitchin; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable company in Hitchin is seeking a Customer Service Area Controller to manage customer service inquiries and improve service delivery. The role offers competitive salary potential, exceptional career development opportunities, and requires a strong customer-centric approach alongside effective multitasking capabilities.

Benefits

28 days of annual leave plus bank holidays

Opportunities for professional growth

Competitive salary negotiable depending on experience

Qualifications

• Experience in customer service ideally within a B2B environment.
• Ability to multitask and manage competing priorities.
• Proficiency in using customer service software.

Responsibilities

• Manage and respond to customer service queries promptly.
• Coordinate operational tasks within the customer service team.
• Ensure accurate documentation of customer interactions.

Skills

Communication

Problem-Solving

Multitasking

Customer Centric Values

Attention to Detail

Tools

Customer Service Software

Job description

Customer Service Advisor - Hitchin, Hitchin

Client:

Page Personnel

Location:

Hitchin, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

e433f7d29a02

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

• Full training and support provided
• Excellent benefits and career development opportunities

About Our Client

Our client is a global organisation with Head Offices based in Hitchin. They are committed to delivering high-quality services to their customers while maintaining operational excellence in their customer service department. Due to continued growth they are currently recruiting for a Customer Service Area Controller to deliver top tier customer service to their valued customers. They are open to candidates with varying experience levels, provided you are able to display a strong level of empathy and customer service. The role is based full time in Hitchin Monday to Friday.

Job Description

• Manage and respond to customer service queries promptly and efficiently.
• Coordinate and schedule operational tasks within the customer service team.
• Ensure accurate and timely documentation of customer interactions and resolutions.
• Full oversight of assigned customer accounts
• Schedule and dispatch work to Field Service Engineers via CRM system and update customers accordingly
• Processing and invoicing jobs & raising credit notes
• Spare parts ordering if required
• Collaborate with internal departments to address customer requirements.
• Monitor and maintain service standards in line with company policies.
• Provide operational reports and updates to senior management as needed.
• Support the implementation of new processes to improve service delivery.
• Assist in handling escalations to ensure customer satisfaction.

The Successful Applicant

A successful Customer Service Area Controller should have:

• Previous experience in customer service ideally within a B2B environment (not essential)
• A strong ability to multitask and manage competing priorities effectively.
• Proficiency in using customer service software
• Exceptional communication and problem-solving skills.
• Able to display a high level of empathy and uphold customer centric values at all times
• A proactive approach to identifying and implementing process improvements.
• A keen attention to detail and a customer-oriented mindset.

What's on Offer

• A competitive salary negotiable depending on experience, with an uplift after passing probation
• 28 days of annual leave plus bank holidays
• Opportunities for professional growth within a structured environment.

This is an excellent opportunity to join a reputable company in Hitchin. If you are passionate about delivering exceptional customer service, we encourage you to apply today!

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Created on 25/06/2025 by TN United Kingdom