Customer Service Advisor – Hinckley – £25,000

Coulter Elite Resourcing; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Hinckley is seeking a full-time Customer Service Advisor. This role involves managing client inquiries, guiding clients through legal and HR matters, and drafting documentation. With a competitive salary and a clear progression path, it offers great perks including a birthday day off and a profit share scheme.

Benefits

Profit share scheme

Monthly incentives

Day off on your birthday

Qualifications

• Experience in HR, Legal, Recruitment, or customer service preferred.
• Professional demeanor in a fast-paced environment.
• Ability to learn and interpret HR & Employment Law.

Responsibilities

• Manage client queries regarding their employment documentation.
• Guide clients through Legal & HR enquiries via phone and email.
• Draft legal documentation for clients.

Skills

Customer service

HR knowledge

Legal knowledge

Sales experience

Dynamic approach

Job description

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Client:

Location:

Hinckley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a9191f55138d

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Unlock your potential and enjoy an extra £2,000 after 12 months service as well as a clear pathway for progression whilst working for an award winning business based in Hinckley, Leicestershire.

Salary: £25,000 + uncapped commission
Location: Leicestershire, office based
Contract type: Permanent, full time

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This is a full-time, permanent Customer Service Advisor position, working Monday to Friday 8.30am – 5pm. Company perks include a profit share scheme, monthly incentives AND the day off on your birthday!

Responsibilities for this Customer Service Advisor role:

• Manage client queries regarding their employment documentation
• Guide clients through all Legal & HR enquiries (phone, email)
• Drafting legal documentation for clients
• Servicing clients in a timely and efficient manner
• Build rapport and relationships with clients on each interaction

Person Specification for this Customer Service Advisor role:

• A background in HR, Legal, Recruitment, sales, operations or customer service
• Ability to work to SLA’s and deadlines
• Ability to remain professional in a fast-paced environment
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Face to face or telephone customer service experience – B2B preferred
• Ability to learn, research and interpret HR & Employment Law