Customer Service Advisor - Gosforth

Search Consultancy; North East; Hybrid; Full time

Job summary

A leading company is seeking customer service representatives for a hybrid role based in Gosforth. With a competitive hourly rate of £12.91 and comprehensive benefits, including 38 days annual leave, this position offers an excellent work-life balance. Successful candidates will process customer requests, maintain records, and uphold high standards of service. Initial 6-month agency contract leads to potential permanent opportunities with enhanced maternity/paternity leave.

Benefits

38 days annual leave

Paid well-being days

Private medical

8% employer pension contribution

Enhanced maternity/paternity (20 weeks full pay!)

Qualifications

• Strong communication skills needed.
• Experience in a customer-focused environment preferred.
• Ability to work well within a team.

Responsibilities

• Handle inbound customer service.
• Verify customer identity.
• Report suspicious calls to fraud department.

Skills

Customer service

Processing requests

Identity verification

Job description

Hybrid working, £12.91 per hour with an increase in April, 38 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in July and August 2025

Duties:

• inbound customer service
• processing customer requests
• verifying customer identity
• updating customer records
• reporting suspicious calls to the fraud department
• providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

• 38 days annual leave AND paid well-being days
• career progression
• Private medical
• 8% employer pension contribution
• hybrid working
• enhanced maternity/paternity (20 weeks full pay!)
• and many more benefits!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age