Customer Service Advisor - Fully Remote

Pertemps; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading employer seeks a Customer Service Advisor for a fully remote role. The position focuses on providing high-quality, responsive service to customers, ensuring their enquiries and complaints are resolved promptly. Ideal candidates will have strong customer service experience and excellent communication skills. This temporary role offers a potential pathway to permanent employment.

Qualifications

• Experience in call center or customer service roles is essential.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team.

Responsibilities

• First point of contact for customers via various channels.
• Handle all customer enquiries and complaints professionally.
• Ensure all customer interactions are logged and managed according to GDPR.

Skills

Customer Service experience

Communication skills

Complaint handling

Teamwork

Computer literacy

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available to be a blended advisor for both our retail and motoring services. The department is growing, and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers complaints or general enquiries for stores, Autocentres (including mobile services) and all associated area of the business, to deliver a satisfactory outcome.

Customer Service Advisor – Fully Remote

• Redditch
• Temporary (3 months – potential to go permanent)
• £12.21 per hour
• Fully Remote (unless required)
• Monday to Friday (flexible rotating hours within 8am - 8pm) also 1 in every 3 weekends.

Customer Service duties include:
- To be the first point of contact for customers via telephone, email and live chat (depending upon task)
- To deal with all daily enquiries and complaints generated by customers, stores and Autocentre (including mobile)
- Provide a professional and timely response/resolution to customer complaints and enquiries.
- To ensure that all customer contact is GDPR protected and always logged.
- To ensure customer contact is acknowledged and resolved in the correct way.

Requirements:
- Call centre / Customer Service experience is essential – complaints handling is a must.
- Excellent Customer and communication skills, both written and verbal.
- Telephone experience
- Able to work effectively as part of a team.
- Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
- Computer literate -Ideally with the following systems
Microsoft
SAP
Salesforce
Outlook

For all successful candidates, we require no holidays or sickness for the first month.

If this sounds of interest, please click 'APPLY TODAY'.