Customer Service Advisor Full TimeTemporary

First Recruitment Services; Crawley; On-site; GBP 1,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor for temporary maternity cover, based in Crawley. The successful candidate will handle a high volume of incoming calls, diagnose customer concerns, and ensure high standards of service. This role requires strong problem-solving abilities and excellent communication skills, in addition to prior customer service experience. Join their diverse team to support clients effectively.

Qualifications

• Prior customer service experience, preferably in a call centre.
• Strong problem-solving skills.
• Excellent communication skills.
• At least 5 years of references from previous employers.

Responsibilities

• Manage a high volume of calls related to repair requests.
• Diagnose and assess repairs based on customer descriptions.
• Provide clear information on repair timelines and procedures.
• Document and maintain detailed records of customer interactions.
• Assist in improving call handling and repair processes.

Skills

Problem-solving

Communication

Job description

Job Title: Customer Service Advisor (Full Time, Temporary, Crawley)

Client:

First Recruitment Services

Location:

Crawley

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3eb567ca57b5

Job Views:

55

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

• Salary: £14.97 per hour
• Hours: 40 hours per week, Monday to Friday
• Work type: Temporary – Maternity Cover

We are seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. Responsibilities include managing a high volume of calls, diagnosing customer complaints and repairs, and providing clear information on repair processes.

• Handle large volumes of incoming calls related to repair requests
• Diagnose and assess the nature of repairs based on customer descriptions
• Provide clear and concise information regarding repair timelines and procedures
• Document and maintain detailed records of customer interactions
• Follow protocols for various repair inquiries
• Maintain high standards of customer service
• Assist in improving call handling and repair processes

Requirements include prior customer service experience, preferably in a call centre, strong problem-solving skills, excellent communication skills, and at least 5 years of references from previous employers.

Note: Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business for this role.