Customer Service Advisor Full TimePermanent

First Recruitment Services; Haywards Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Haywards Heath is looking for a full-time Customer Service Advisor to join their expanding team. This role will involve answering customer queries, general administration, and ensuring high levels of customer satisfaction. Candidates should have experience in customer service, good communication skills, and a passion for helping others.

Qualifications

• Experience in a telephone-based or customer-facing role.
• Passion for customer service and exceeding expectations.
• Keen to learn and develop on new systems.

Responsibilities

• Answer and resolve customer queries via telephone and email.
• Produce high-quality documents and maintain computer records.
• Ensure customer satisfaction is exceeded.

Skills

Customer-focused

Strong communication skills

Good IT skills

Time management

Education

GCSEs in English and Maths

Job description

Customer Service Advisor Full Time Permanent, Haywards Heath

Client: First Recruitment Services

Location: Haywards Heath, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6dc5f24cdce8

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

The role

offers a daily mix of phone-based customer service and administration work in a busy and friendly office within an expanding and stable organisation.

Customer Service Advisor – duties include:

• Answer and resolve customer queries and take ownership of the task, via telephone and email.
• General policy administration.
• Pro-actively follow up customer enquiries and convert to policies where possible.
• Ensure customer satisfaction is exceeded.
• Produce high-quality documents and maintain computer records.
• Gain a strong knowledge and understanding of company products.
• Ensure company and regulatory policies are complied with.
• Undertake regular learning and development.

Experience, competencies and knowledge required:

• Experience within a telephone-based or customer-facing/support role.
• Good general education, including GCSE’s (or equivalent) in English and Maths.
• Customer-focused – a passion for customer service and exceeding expectations.
• Strong verbal and written communication skills.
• Good prioritisation and time management skills along with high accuracy levels.
• Good IT skills and keen to learn and develop on new systems.

For more information regarding this exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. Candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the job.