Customer Service Advisor Full TimePermanent

First Recruitment Services; Burgess Hill; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a full-time Customer Service Advisor in Burgess Hill. The role involves providing vital support to customers by handling calls and maintaining communication with staff. Ideal candidates will have strong customer service skills and the ability to thrive in a busy team environment, with a four-day on, four-day off shift pattern.

Qualifications

• Enthusiastic and self-motivated.
• Excellent telephone manner.
• Ability to work calmly in a busy control room environment.

Responsibilities

• Receive calls for assistance and advise customers.
• Record customer details in the database.
• Update computer records with job details.

Skills

Communication

Teamwork

Customer service

Job description

Customer Service Advisor Full Time Permanent, Burgess Hill

Client:

First Recruitment Services

Location:

Burgess Hill, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

13aab7385336

Job Views:

6

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

The role: The job involves taking calls for assistance, advising customers of progress, and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff, and the customer/motorist.

Duties of the position include:

• Receiving calls for assistance via telephone, online messaging system, internal messaging system, and RAM communications.
• Recording all details taken from customers on the computer database.
• Communicating with all staff via telephone, internal messaging, and email.
• Updating computer records with details of each job as operatives arrive and complete tasks.
• Receiving calls regarding queries of non-roadside services including parking and workshop services.

Competencies required:

We are looking for an enthusiastic and self-motivated professional with the following qualities:

• Team skills: you will need to work with a small team within the Control Room, and good communication is essential.
• Customer skills: excellent telephone manner.
• Working in a busy environment: the Control Room can be hectic, with many calls and high work volumes. You will need to handle this calmly while delivering great service.

Shift pattern:

• Four days on, four days off.
• 12-hour shifts: weekdays 0900-2100 and weekends 1000-2200.

This is a superb opportunity to join a well-established and highly regarded organization.

If you enjoy working shifts, value having a lot of free time, and have excellent customer service and phone skills, then this is the ideal role for you.

Apply today for immediate consideration.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.