Customer Service Advisor Full-Time Wigan

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading parking services provider in Wigan seeks a Customer Service Advisor to deliver exceptional service over phone, email, and live webchat. Candidates should possess excellent communication skills, the ability to work under pressure, and a passion for problem-solving. The role offers a competitive salary, comprehensive training, and growth opportunities in a dynamic work environment.

Benefits

Competitive Salary

Comprehensive Training & Career Development

Monthly Free Lunch

Employee Discounts

Company Pension Scheme

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management and a positive 'can-do' attitude.
• Safety-first mindset and passion for problem-solving.

Responsibilities

• Providing outstanding service to customers over phone, email, and chat.
• Offering tailored solutions for seamless customer experiences.
• Keeping informed about services to provide assured advice.
• Assisting with customer issues and ensuring smooth communication.

Skills

Excellent communication skills

Teamwork skills

Ability to work under pressure

Strong time management

Problem-solving mindset

Job description

The Role

Customer Service Advisor - Wigan - Full-time

£25396.80 Per Annum | 40 Hours per Week | 5 8-hour shifts Monday-Sunday between 8am and 8pm

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?:

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?:

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

What is on offer to you?:

• Competitive Salary: £25396.80 per annum
• Comprehensive Training & Career Development
• Monthly Free Lunch & Employee Discounts
• Company Pension Scheme

Ready to Join a Company That Invests in You?

We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people – APPLY NOW!

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.