Customer Service Advisor - Full Time

Kaplan; Brighton; On-site; GBP 25,000; Full time

Job summary

A leading company in student accommodation is seeking a Customer Service Advisor in Brighton. This role involves providing a welcoming reception service, engaging with students, and ensuring high standards of customer care. You'll benefit from a comprehensive benefits package and a supportive environment for professional growth.

Benefits

28 days annual leave

Discounts on Kaplan courses

24/7 confidential helpline

Company pension contributions

Enhanced family leave policies

Qualifications

• Experience in customer service or hospitality, ideally in accommodation.
• Ability to engage with customers and colleagues effectively.
• Experience in team environments and working independently.

Responsibilities

• Provide cheerful reception service to students and visitors.
• Assist in building management and compliance tasks.
• Adapt to various duties as required by management.

Skills

Communication

Customer Care

Teamwork

IT Skills

Job description

Reference Number: JR248294

Location: Brighton

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £24,570 per annum

We are looking for a Customer Service Advisor to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, andany other duties as required by the Management team

This is an excellent opportunity for Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

What You’ll Bring To The Role

• Provide cheerful reception service to all students and visitors
• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
• Embrace the 'more than just a room’ philosophy of Kaplan Living
• Have a passion for customer care and a sensitivity to students needs
• Have experience in a customer facing environment
• Have experience of working in an effective Health Safety culture in line with legislation
• Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
• Ability to offer flexibility in working hours
• Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
  
  

Essential Skills/ Experience

• Have experience in customer service, hospitality or student service provision, ideally accommodation
• Be able to engage in team work
• To be able to work on own initiative
• Ability to prioritise workload and meet deadlines
  
  

What We Do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What We Offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
  
  

How To Apply

Please apply with CV and cover letter no later than 11pm on Thursday 10th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.