Customer Service Advisor - French And Dutch Speaking

The Recruitment Co.; London, City Of London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Advisor fluent in French and Dutch. In this dynamic role, you will be the first point of contact for consumers, delivering exceptional support across various channels, including social media. Collaborating with subject matter experts, you will ensure that every interaction meets high standards of care and quality. Join a fun and sociable team that values your contributions and offers a range of benefits, including a pension scheme, discounts, and a rewarding work environment. If you thrive in a customer-focused role and have a keen interest in food, this opportunity is perfect for you.

Benefits

Pension Scheme

Eye test vouchers and discounts

Discounted corporate gym membership

Charity involvement and fundraising days

Campaign-specific benefits

Recommend a friend scheme with a £500 reward

Apprenticeship qualifications

Recognition and reward schemes

Cycle to work scheme

Qualifications

• Fluent in French and Dutch with excellent communication skills.
• Customer care experience, preferably in the food industry.

Responsibilities

• Respond to consumer queries and concerns on social media.
• Ensure timely and effective resolution of issues.

Skills

Fluent French and Dutch speaker

Excellent written and verbal skills in French and English

Effective communication and empathy

Customer care experience

Strong interest in food and foods for special medical purposes

IT skills: Google Suite, Microsoft Office

CRM knowledge like Salesforce

Flexible to work shifts

Self-motivated and a team player

Tools

Google Suite

Microsoft Office

Salesforce

Job description

Customer Service Advisor - French AND Dutch Speaking
Offering £29,500 per annum
Based in Canary Wharf, London
Full Time, 40 hours per week
Operational Hours: 7:30am-4pm Monday to Friday, 8am-1pm Saturday

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of our products, and will handle queries and consumer complaints about these products and their consumption.

At the core of the multi-skilled Careline team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that our consumers receive the quality of care expected while following our procedures and quality processes.

You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues.

Responsibilities:

1. Respond to consumer queries and concerns on social media
2. Publish, monitor, and moderate social engagement
3. Ensure timely and effective resolution of issues
4. Work with subject matter experts and quality specialists
5. Follow Danone procedures and quality processes

Skills Required:

1. Fluent French and Dutch speaker
2. Excellent written and verbal skills in French and English
3. Effective communication and empathy
4. Customer care experience, preferably in the food industry
5. Strong interest in food and foods for special medical purposes
6. IT skills: Google Suite, Microsoft Office; CRM knowledge like Salesforce is a plus
7. Flexible to work shifts
8. Self-motivated and a team player

Why Work for Us:

1. Fun and sociable team environment
2. Pension Scheme
3. Eye test vouchers and discounts
4. Discounted corporate gym membership
5. Charity involvement and fundraising days
6. Campaign-specific benefits including discounts, incentives, and prizes
7. Recommend a friend scheme with a £500 reward
8. Apprenticeship qualifications and career flight path schemes
9. Recognition and reward schemes
10. Cycle to work scheme

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