Customer Service Advisor - Fraud (Remote Glasgow)

Search Consultancy; Glasgow; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for a remote role based in the UK. The position involves assisting customers affected by fraud with a strong emphasis on excellent service. Candidates must have substantial customer service experience and the ability to handle challenging situations with patience and resilience. This 6-month contract offers a competitive hourly pay and the potential for permanent placement based on performance.

Benefits

Attractive holiday allowance of 39.5 days

Weekly pay

Qualifications

• Extensive background in front-line customer service.
• Proven track record in a fast-paced environment.
• Ability to ask questions and negotiate.

Responsibilities

• Provide excellent customer experience by finding the best solutions.
• Support customers facing financial difficulties or fraud.
• Collect detailed information to assist customers effectively.

Skills

Customer service experience

Problem-solving skills

Proficient communication

Resilience

Job description

Are you looking for new opportunity in 2025? If so keep reading as we have a number of exciting positions available with an August start date.

We have a number of opportunities available with scattered intakes in August 2025 for someone to join one of the UK's leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud.

This role will be based remotely, however you must be local to either Leeds or Glasgow in case you need to attend the office. My client also offers an attractive holiday allowance of 39.5 days a year! You must be available and ready to start on the earliest start date which is August 2025. Hourly rate of pay is £12.91 per hour - you will be paid weekly via Search.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm (which will be on a rotational basis and you will only work 1 in every 3 Saturdays). Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

Duties and Responsibilities will include:

• Provide excellent customer experience whilst working towards the best solution for the customer
• Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams
• Collate in depth detail from customers to ensure you have all information required to fully support the customer
• Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice
• Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures
• Always aim to achieve a good outcome for the customer and company

To be considered you must have:

• Extensive background in front line customer service
• Proven track record in working in a fast-paced environment
• The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution
• Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service
• A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Alice at the Glasgow office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age