Customer Service Advisor – Fostering

Polaris; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Polaris, a leading children’s service provider in the UK, seeks a Customer Service Advisor in Kent. In this role, you will manage high volumes of enquiries, assisting potential Foster Parents with information and support, while showcasing your excellent communication skills. Join a dedicated team with a strong focus on positive outcomes for children in care.

Qualifications

• Excellent verbal communication skills and professionalism under pressure.
• Friendly, confident telephone manner.
• Customer Service experience preferred, but not essential.

Responsibilities

• Handle a high volume of enquiries and build rapport with potential Foster Parents.
• Guide applicants through fostering benefits and initial screening.
• Respond to queries promptly and provide additional information as needed.

Skills

Verbal Communication

Customer Service

Teamwork

Listening Skills

IT Skills

Job description

Customer Service Advisor – Fostering, Kent

Location: Kent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 95e45d2be44c

Job Views: 5

Posted: 29.06.2025

Expiry Date: 13.08.2025

About Us

We are Polaris, one of the UK’s largest communities of children’s service providers. We work with independent fostering and adoption agencies, Leaving Care services, Education, Residential Care, and bespoke children’s services contracts. Our community is dedicated to supporting the best outcomes for children in our care, with a focus on their futures.

About You

You will handle a high volume of enquiries, building rapport with potential Foster Parents. Your role involves guiding applicants through fostering benefits, initial screening, and highlighting transferable skills. You will provide additional information and respond to queries promptly. We seek a motivated individual with excellent communication skills over phone and Live Chat, who is enthusiastic, lively, and relationship-oriented. A background in sales is advantageous.

Requirements

• Friendly, confident telephone manner
• Enthusiasm for engaging with customers
• Excellent verbal communication skills and professionalism under pressure
• Attentive listening skills
• Teamwork and communication abilities
• IT skills, including Microsoft Office and CRM recording
• Ability to multi-task and prioritize in a fast-paced environment
• Flexibility to work evenings and adapt to business needs
• Customer Service experience is preferred but not essential
• Knowledge of fostering or the fostering sector is a plus but not required

For an informal discussion, contact Julie Pring, Recruitment & Enquiry Team Manager. To apply, please submit your application online as instructed. No agencies, please. We are an Equal Opportunities employer, and the successful candidate will undergo a DBS check. The employer reserves the right to withdraw this vacancy at any time.