Customer Service Advisor (Fleet Care)

Ayvens; Bristol; On-site; GBP 25,000; Full time

Job summary

Ayvens is seeking a passionate Customer Service Advisor to join their Bristol office. You will manage customer care for Fleet Managers, ensuring an exceptional service experience. The role offers a competitive salary, generous pension, holidays, and flexible working options while contributing to the company's sustainable mobility mission.

Benefits

Generous contributory pension scheme

25 days of holiday plus bank holidays

Volunteering days for charity

Flexible working options

Study support for professional development

Qualifications

• Experience in a Customer Service environment is required.
• Strong communication skills are essential.
• Ability to manage time and tasks effectively.

Responsibilities

• Act as the key point of contact for Fleet Managers' customer care needs.
• Collaborate with colleagues to understand customer needs and ensure quality delivery.
• Manage the renewals process proactively and build relationships with Fleet Managers.

Skills

Communication

Time Management

Organizational Skills

Self-motivation

Proficiency in Microsoft Office

Customer Service Experience

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Exciting Opportunity as a Customer Service Advisor (Fleet Care) – Bristol Office

Join our dynamic team in Bristol as a Customer Service Advisor! This role requires working from our Bristol office a minimum of 3 days per week, and 5 days per week during training.

Key Responsibilities

• Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a market-leading customer experience.
• Develop knowledge and expertise in products, processes, and systems to enable maximum effectiveness in role.
• Collaborate with colleagues in 2nd Line Service to understand customer needs and ensure high-quality delivery within SLAs.
• Work with Field Sales to understand customer requirements and attend customer visits when appropriate.
• Manage the renewals process proactively, seeking solutions for customers, driving performance, and exploring account penetration opportunities.
• Build strong relationships with Fleet Managers and collaborate with Account Managers to increase product penetration across the portfolio.
• Ensure all actions comply with TCF obligations and escalate issues to the Customer Support Leadership team when necessary.
• Act responsibly at all times, completing compliance training, maintaining documentation, and keeping manuals updated.

What We’re Looking For

• Excellent communication skills: written, verbal, report writing, and presenting.
• Strong time management, planning, and organizational skills.
• Self-motivated with a proactive attitude.
• Proficiency in Microsoft Office.
• Ability to develop others by sharing experience and expertise.
• Previous experience in a Customer Service environment.

What We Offer

• Annual salary: £24,555.
• Generous contributory pension scheme.
• 25 days of holiday plus bank holidays.
• Volunteering days for charity and CSR initiatives.
• Flexible working options.
• Study support for professional development.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide leasing, subscription, fleet management, and multi-mobility solutions. We are committed to net zero and digital transformation, aiming to meet the evolving mobility needs of our clients.

Our success is driven by our commitment to customer satisfaction, innovation, and sustainability. Guided by authenticity, curiosity, commitment, and collaboration, we foster a diverse environment where everyone can thrive.

Join us as we lead the transformation towards sustainable mobility and help our customers succeed. Follow our page for updates and insights.

Note: ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.