Customer Service Advisor - Fixed Term

The Travel Chapter; Northam; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home company is seeking a Customer Service Advisor on a fixed-term basis until the end of September 2025. This role involves assisting customers with holiday-related queries, providing exceptional support throughout their travels, and resolving any booking issues. The position requires excellent communication skills and a passion for travel, with work primarily during evenings and weekends.

Qualifications

• Passion for travel and customer service.
• Experience in customer service roles preferred.

Responsibilities

• Assist customers with holiday queries.
• Resolve issues with bookings and offer advice.
• Support customers throughout their trip.

Skills

Excellent listening skills

Communication skills

Job description

Customer Service Advisor - Fixed Term, Bideford

Employment type: Fixed Term - up until the end of September 2025

Location: Norwich/Bideford - office based

Work Pattern: 20 hours per week - evening and weekend shifts, 5 days per week across Monday-Sunday. 5 week rotation.

Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading!

As one of our customer service advisors, you'll be the friendly voice on the other end of the phone and an expert in responding to emails.

Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that's by helping them find their next adventure, resolving issues with their booking, or just offering advice.

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we’ll be happy to help.