Customer Service Advisor (Fixed term)

NIFHA - Northern Ireland Federation of Housing Association; Holywood; On-site; GBP 20,000 - 25,000; Part time

Job summary

A housing association in Holywood is looking for a Customer Service Advisor to join their team. The role involves providing high-quality telephone support and resolving queries related to various services. Candidates should have customer service experience, strong communication skills, and a good educational background with GCSEs in English and Maths. This is a fixed-term position for 2 years.

Benefits

Contributory pension scheme

Health cash plan

Employee health checks

Cycle to Work scheme

On-job training

Qualifications

• A good general level of education to include GCSEs or equivalent.
• Minimum of six months’ customer service experience.
• Ability to handle sensitive information.
• Demonstrate accuracy and attention to detail.
• Fluent in spoken and written English.

Responsibilities

• Provide high-quality telephone customer service.
• Effectively respond to a range of service activity calls.

Skills

Customer service experience

Communication

IT literacy

Education

GCSEs in English and Maths

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Home > Jobs > Customer Service Advisor (Fixed term)

Overview

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Role Details

• Closing Date: 21 September 2025
• Location: Holywood
• Contract: Fixed term - 2 years
• Hours: 37 hours per week
• Job Ref: FHA04293

About Radius Housing

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

Requirements to be shortlisted

• A good general level of education to include GCSEs or equivalent qualifications in both English and Maths
• A minimum of six months’ customer service experience, communicating with customers via phone
• Evidence of ability to handle sensitive and confidential information in a workplace environment
• Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
• Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
• Fluent in both spoken and written English language

Benefits

In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.

Flexibility regarding working hours is also offered in some areas of the business.

For further information on employee benefits go to the employee benefits section of our website.

To find out more about the role please visit the careers section of website to see our short video.

Application details

Closing date for applications is 21 st September 2025 unless otherwise stated.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same/similar vacancies which may arise.

• Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ