Customer Service Advisor (Financial Services) FT

SS&C; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

SS&C seeks a passionate Call Handler for their Client Services Voice team in Scotland. This role involves responding to various customer inquiries, providing assistance with account servicing, and requires strong customer service skills. A comprehensive training program is offered to prepare candidates for success.

Benefits

Comprehensive training course

Career development opportunities

Diverse work environment

Qualifications

• Customer services experience, either face to face or over the phone.
• Basic computer skills.
• Keenness to make a career in the financial services industry.

Responsibilities

• Answer incoming telephone queries from clients and financial institutions.
• Action appropriate responses to account servicing questions.
• Gain understanding of investment products like ISAs and Investment Trusts.

Skills

Customer service

Attention to detail

Empathy

Organizational skills

Job description

Overview

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.

About the role

Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details.

Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs.

We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role.

The Ideal Candidate

The ideal candidate

• Customer services experience, either face to face or over the phone
• Excellent customer service skills, including the ability to learn how to respond to complex customer queries
• Organised and able to work on own initiative when required
• Basic computer skills
• Empathy towards our clients' needs
• A keenness to make a career in the financial services industry

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.