Customer Service Advisor - Evenings

Metro Rod; Macclesfield; Remote; Full time

Job summary

A leading company in drain clearance and maintenance services in the UK seeks an Evening Customer Service Advisor for a fully remote role. This position promotes a flexible work schedule while providing exceptional service to clients across different sectors. Ideal candidates will possess strong customer service skills and the ability to work effectively in a team-oriented environment.

Benefits

Up to 25 days annual leave plus bank holidays

Royal London Pension

Group Life Assurance

Cycle to Work Scheme

Employee Assistance and Occupational Health support

Qualifications

• Exceptional customer service skills.
• Experience in phone-based customer service or call centers.
• Strong attention to detail and a proactive mindset.

Responsibilities

• Deliver first-class customer service to various clients.
• Respond to orders, inquiries, and complaints promptly.
• Maintain accurate client information in the system.

Skills

Customer service skills

Attention to detail

Adaptability

Job description

Evening Customer Service Advisor

Metrorod/Metroplumb

Fully remote role with training at our Macclesfield Support Centre. Must be able to attend in person for training.

Salary: £12.86 per hour

Schedule: 4 on 4 off rota, with shifts from 5-9pm, 6-10pm, or 7-11pm, four nights per week, then four days off.

This role is ideal for those seeking to increase their income or who can only work outside regular hours.

Metro Rod works with clients like Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons, and others across FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors. Established over 40 years ago, part of Franchise Brands, a fast-growing group.

Founded in 1983, Metro Rod and Metro Plumb provide drain clearance and maintenance services across the UK, trusted by major companies for quality and customer satisfaction. Our services include drain unblocking and maintenance, with additional brands Willow Pumps and Filta focusing on sewage pumps and kitchen solutions.

Responsibilities

• Deliver first-class customer service to various clients
• Respond promptly to orders, inquiries, and complaints, troubleshooting issues and providing detailed information
• Maintain accurate and comprehensive client information in the system
• Coordinate with team members to ensure accurate client data
• Adhere to service level agreements
• Escalate unresolved issues to senior management

Candidate Profile

• Exceptional customer service skills
• Experience in phone-based customer service or call centers
• Ability to follow processes and procedures
• Strong attention to detail
• Resilience and proactive mindset
• Adaptability and quick thinking
• Strong work ethic

Benefits

• Up to 25 days annual leave plus bank holidays
• Royal London Pension
• Group Life Assurance
• Paid and special leave options
• Cycle to Work Scheme
• Company events, laptop, and mobile
• Hybrid working with occasional homeworking
• Travel subsidy/mileage
• Free eye tests/subsidy for glasses
• Electric car charging points
• Free parking
• Employee Assistance and Occupational Health support
• Sodexo employee discounts

Note: Initial training lasts approximately 6 weeks at our Macclesfield Support Centre. Candidates should reside within commuting distance.