Customer Service Advisor- English Speaking (Fixed Term)

the LEGO Group; Slough; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join the LEGO Group as a Customer Service Advisor where you'll provide essential support to LEGO fans around the world. This fixed-term role emphasizes creative problem-solving and exceptional service, allowing you to engage with consumers directly and make their experiences unforgettable. Enjoy competitive salary, flexible hybrid working arrangements, and generous employee benefits as part of a dynamic team dedicated to fostering creativity and inclusivity.

Benefits

Enhanced paid family care leave

Life and disability insurance

Wellbeing resources and benefits

Generous colleague discount

Performance-based bonuses

Hybrid work policy

Qualifications

• Able to respond to consumers in English, both spoken and written.
• Experience engaging with consumers via phone and email.
• Proficient at assessing and solving problems using various tools and technologies.

Responsibilities

• Respond to consumer inquiries regarding orders, accounts, and products.
• Build strong relationships with consumers to enhance the LEGO experience.
• Adapt to varying shifts, including weekends, to provide exceptional service.

Skills

Fluency in English

Solid IT skills

Compassion

Energy

Job description

Job Description

Just imagine putting play at the heart of customer services. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About The Role

This is a fixed term contract until 31st January 2026.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

Why you’re the perfect match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English.

What You’ll Be Doing

• Respond to consumers in English - spoken and written.
• Engage with consumers via phone and email regarding orders and accounts, parts requests and gift cards.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
  
  
  
  

Ready to Build Something Amazing?

If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.