Customer Service Advisor - Energy (Brighton)

Octopus Energy Ltd; Kemp Town Estate; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading energy provider in Central Brighton is seeking a Customer Service Representative to deliver exceptional service, resolve energy queries, and assist customers in understanding their energy options. The role emphasizes warmth, problem-solving, and effective communication to enhance customer experience.

Benefits

Share options

Fully stocked kitchens

Weekly family dinners

Qualifications

• Strong customer service skills to handle queries effectively.
• Ability to think on your feet and adapt to various situations.
• Excellent communication to assist customers with energy-related issues.

Responsibilities

• Deliver great customer service and understand customer energy needs.
• Manage customer queries from start to finish, ensuring satisfaction.
• Aid customers with energy bills and provide greener energy options.

Skills

Customer service orientation

Problem-solving

Communication skills

Empathy

Job description

Overview

Location - Central Brighton. Salary - £24,900. Hours - Full Time. Our need - Immediate starters. This role focuses on delivering great customer service and making energy easier for customers while supporting a greener future.

What you’ll do

• Making energy easy. Cut through the jargon and help customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, ensuring customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with care. We value warmth, kindness, and going the extra mile.
• Making a difference. Help someone with energy bills or advise on greener energy choices, delivering real impact.
• Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team to overview what you need for the next stage.
• Discovery Day – Meet potential future colleagues and participate in activities, group exercises, role plays, and one-on-one interviews to get a feel for the company culture and work involved.
• Final Interview – Visit the office, meet leadership, ask final questions, and see the work environment before deciding.
• Throughout the process you’ll chat with our recruitment team and your Recruiter will help you at different stages. For questions, you can contact [e-mail].

Benefits & culture

• Share options – own a little piece of the pie
• Fully stocked kitchens – snacks fuel the day
• Weekly family dinners – a time to connect with the team

Additional information

Are you ready for a career with us? If you require specific accommodations or have a unique preference for your interview process, let us know and we’ll tailor the experience for comfort and maximum potential.