Customer Service Advisor - Enclosed Garden Service

Service Care Solutions Ltd; South Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to join their Housing Management team in Mexborough. This temporary position requires strong customer service skills to support the Enclosed Garden Service. You will be responsible for processing payments, addressing customer queries, and ensuring efficient operation within the team. This role is crucial for maintaining excellent service during a critical period. The position offers 18.5 hours per week with a competitive hourly rate.

Qualifications

• Strong understanding of customer care principles.
• Experience in handling enquiries via phone and email.
• Proficient in data entry and Microsoft Excel.

Responsibilities

• Provide outstanding customer service via calls and emails.
• Process garden service payments accurately.
• Maintain up-to-date records in IT systems.

Skills

Customer care principles

Communication skills

Data management

Microsoft Excel

Job description

Job Title: Customer Service Advisor – Enclosed Garden Service
Salary: £13.69 P/H PAYE (inclusive of holiday pay) | £15.66 LTD Umbrella
Hours: 18.50 hours per week (Split between Wednesday, Thursday, Friday)
Type: Temporary Ongoing
Location: Mexborough, S64
Start Date: ASAP



We are looking for a proactive and organised Customer Service Advisor to temporarily support our Enclosed Garden Service within the Housing Management team. This is an essential role focused on helping maintain the smooth operation of the garden service and providing excellent customer support during a critical period.

Key Duties and Responsibilities:

• Answer incoming telephone calls and provide outstanding customer service
• Monitor the dedicated mailbox and respond to garden service queries
• Process garden service payments accurately and efficiently
• Maintain up-to-date records using bespoke IT systems and Microsoft Office
• Provide administrative support related to low-level arrears management
• Assist with general customer enquiries relating to the garden service
• Collaborate effectively with internal teams to ensure a seamless service

Qualifications and Experience:

• Strong understanding of customer care principles
• Confident handling enquiries over the phone, by email, and face to face
• Experience managing and inputting data in IT systems and Microsoft Excel
• Excellent written and verbal communication skills
• Ability to prioritise workload and meet deadlines in a fast-paced environment

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to [e-mail]