Customer Service Advisor - Electrical & Ironmongery

Arco Recruitment Ltd; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency in Scotland is seeking a Customer Service Advisor to provide exceptional support to customers in plumbing and electrical products. The ideal candidate will have previous experience in customer service, strong communication skills, and a passion for resolving inquiries efficiently. Key responsibilities include handling customer calls, processing orders, and ensuring high levels of service satisfaction within a fast-paced environment.

Qualifications

• Previous customer service experience, ideally within plumbing, electrical, or construction.
• Strong communication skills for professional inquiries.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle incoming calls and online queries from customers.
• Provide guidance on plumbing and electrical products.
• Process orders and resolve customer complaints.

Skills

Customer service experience

Communication skills

Understanding of plumbing products

Problem-solving skills

Job description

Customer Service Advisor Electrical & Ironmongery

About the Role:

We are looking for a Customer Service Advisor to join our clients team, providing top-quality support to customers. You will be the first point of contact for inquiries, offering expert advice, processing orders and ensuring excellent service from start to finish.

Key Responsibilities:

• Handle incoming calls, emails and online queries from trade professionals, contractors and the general public.
• Provide expert guidance on plumbing, electrical products and light side products, helping customers select the right solutions for their needs.
• Accurately process orders, quotations and returns while ensuring timely delivery.
• Investigate and resolve customer complaints efficiently, liaising with suppliers and internal teams when necessary.
• Assist customers with product specifications, compatibility and troubleshooting basic plumbing or electrical issues.
• Provide up-to-date information on product availability, pricing and promotions.
• Follow up on orders, deliveries and service issues to ensure customer satisfaction.

Requirements:

• Previous customer service experience, ideally within the plumbing, electrical, or construction industry.
• Strong communication skills with the ability to handle inquiries professionally and confidently.
• A good understanding of plumbing, electrical products or Ironmongery (training provided if necessary).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A proactive and problem-solving mindset with a passion for great customer service.

Salary: Up to GBP35,000
Hours: Monday Friday