Customer Service Advisor (Dutch Speaking)

Connect Appointments; Inverkeithing; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Dutch-speaking Customer Service Advisor to join a growing team in Inverkeithing. The role involves being the first point of contact for customer inquiries via various channels. The ideal candidate will have fluency in Dutch and English, along with strong communication and problem-solving skills. This position offers a competitive salary of up to £25,500 and opportunities for personal and professional growth.

Benefits

Competitive salary

A range of company benefits

Opportunities for growth and development

Qualifications

• Fluency in Dutch and English - written and spoken.
• Previous experience in customer service or a similar role.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Be the first point of contact for Dutch-speaking customers.
• Deliver outstanding support and resolve customer queries.
• Process orders, returns, and refunds.

Skills

Fluency in Dutch

Fluency in English

Excellent communication skills

Customer-first attitude

Problem-solving skills

Multitasking

Organizational skills

Tools

CRM systems

MS Office

Job description

Customer Service Advisor (Dutch Speaking)

Connect Appointments have an exciting opportunity for a Dutch-speaking Customer Service Advisor to join our client's dynamic and growing team. If you're fluent in Dutch and passionate about delivering outstanding customer service, we want to hear from you!

What's on offer?

• Competitive salary of £24,500 to 25,500 DOE
• A range of company benefits
• A friendly, inclusive, and supportive team
• Opportunities for growth and development

As a Customer Service Advisor, you will:

• Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
• Deliver outstanding support and resolve customer queries
• Introduce customers to a growing range of products, up-selling and cross-selling where appropriate
• Process orders, returns, and refunds in line with company procedures
• Keep detailed and accurate records of all customer interactions
• Escalate any unresolved issues to the customer relations team
• Work to achieve service targets and KPIs (AHT, CSAT, etc.)
• Share customer feedback and contribute to service improvements

What we're looking for?

• Fluency in Dutch and English - written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills and a customer-first attitude
• A keen eye for detail and a knack for solving problems
• The ability to multitask and stay organised in a fast-paced environment
• Confident using CRM systems and standard office software (e.g., MS Office)

Ready to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on 01592 802 541 to find out more.

CAKIR