Customer Service Advisor - Dual Branch

Yorkshire Building Society; Long Lee; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the financial sector is seeking a Customer Service Advisor for their branches in Keighley and Skipton. This role involves assisting members with their needs, fostering community relations, and utilizing digital tools effectively, all while maintaining a flexible and supportive working environment. You will enjoy numerous benefits, including a competitive holiday package and comprehensive training to support your career development.

Benefits

25 days holiday plus Bank Holidays

On-target bonus of 7%, up to 15%

Up to 11% pension contribution

Private medical, dental, and healthcare plans

Access to retail, hospitality, and health discounts

Qualifications

• Ability to adapt easily and thrive in change.
• Strong relationship management and empathy skills.
• Eager to learn and develop professionally.

Responsibilities

• Support members in finding suitable products and services.
• Engage confidently through in-branch, phone, and online channels.
• Build local community relationships and volunteer opportunities.

Skills

Empathy

Relationship Management

Adaptability

Digital Literacy

Commitment to Self-improvement

Job description

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Job Reference:

7aa7539600de

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Customer Service Advisor - Dual BranchPlease note this position is required to work in both Skipton and Keighley Branch.

If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. Our Branch Network is a vital part of YBS, impacting our success by providing excellent customer service, improving efficiency, and embracing innovation. As we embark on an exciting digital journey, your role will be pivotal in delivering exceptional service across multiple channels.

About the Role

As a Customer Service Advisor, you'll:

• Support members by helping them find suitable products and services, whether saving for a trip, buying a home, or other needs.
• Engage confidently through preferred communication channels, supporting members in-branch, over the phone, and online.
• Enjoy the freedom to do what's right, without sales targets.

Our branches each have unique characteristics. Working in both Keighley and Skipton, you'll interact with diverse customers and build local community relationships, including volunteering opportunities.

About You

We value qualities over specific experience. You should:

• Go the extra mile for colleagues and members to support growth and objectives.
• Adapt easily, thrive in change, and maintain a positive attitude.
• Value diversity and foster an inclusive environment.
• Show empathy and strong relationship management skills.
• Be eager to learn and develop professionally.
• Utilize digital tools effectively.
• Aim to become a product and service expert.
• Commit to continuous self-improvement.

About Us

At YBS, we prioritize our members' needs. We promote respect, inclusivity, and career development, offering flexible working options and comprehensive training to help you succeed.

Benefits

• 25 days holiday plus Bank Holidays, with options to buy more.
• On-target bonus of 7%, up to 15%.
• Up to 11% pension contribution.
• Private medical, dental, and healthcare plans.
• Access to retail, hospitality, and health discounts via our benefits portal.

Ready to apply? If you're personable and motivated, we look forward to meeting you. Apply now.