Customer Service Advisor - Delivery

Bodypower Sports LTD; Northampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Customer Service Advisor - Delivery, offering an engaging environment and comprehensive training. With a salary of £26,350 and a bonus scheme, you will manage customer inquiries and collaborate with providers to ensure timely service. Enjoy extensive perks including generous holiday and staff discounts.

Benefits

Bonus scheme

Pension scheme

37.5 hours paid for 40 hours

Generous staff discount

29 days holiday per year

Free on-site parking

Free tea & coffee

Full on-the-job training

Friendly team environment

Qualifications

• Minimum 12 months experience in customer service.
• Excellent verbal and written communication skills.
• Ability to work under pressure.

Responsibilities

• Provide excellent customer service via phone, email, and live chat.
• Process customer orders and perform fraud checks.
• Manage inbound and outbound calls.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Proactive attitude

Tools

MS Office

Zendesk

Job description

Join us as a Customer Service Advisor - Delivery at Bodypower Sports LTD.

This role offers a salary of £26,350 per annum, with a discretionary bonus scheme where you could earn an additional £1,400 per year, starting from day one.

What We Offer:

• Bonus scheme
• Pension scheme
• 37.5 hours per week, paid for 40 hours, including a full paid 30-minute lunch break
• Generous staff discount (post-probation)
• 29 days holiday per year (including bank holidays)
• Free on-site parking
• Personal use of in-store equipment after hours
• Full on-the-job training
• Free tea & coffee
• Friendly team environment

Key Responsibilities:

• Provide excellent customer service via phone, email, and live chat
• Manage inbound and outbound calls, providing order updates and support
• Process customer orders and perform fraud checks
• Liaise with third-party providers for order fulfilment
• Handle customer inquiries and complaints effectively
• React promptly to delivery issues and claims
• Work towards delivery deadlines, ensuring timely dispatch
• Collaborate with warehouse and manage multiple online platforms (Amazon, eBay, PayPal, Klarna)

Candidate Requirements:

• Minimum 12 months experience in a customer service office environment
• Excellent communication skills, both verbal and written
• Ability to work under pressure and multitask
• Team player with attention to detail
• Proficient in MS Office (Excel, Word, Outlook)
• Experience with Zendesk and online selling platforms is a plus
• Organized, proactive, and solution-oriented attitude

Additional Details:

• Employment type: Full-time, Entry level
• Hours: 37.5 hours/week, Monday to Friday (flexible shifts), weekends on a rotating basis

This job is currently active and accepting applications.