Customer Service Advisor - Dearne

Reed Talent Solutions; Barnsley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading customer service provider is seeking Customer Service Advisors in Barnsley. Join a friendly team providing solutions to Royal Mail customers. This temporary role offers £12.97 per hour for around 37.5 hours weekly, including Saturdays. Candidates with a passion for customer service and resilience under pressure are encouraged to apply. No annual leave during initial training, but an inclusive environment awaits.

Qualifications

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Self-motivated, able to work independently or as part of a team.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Passion for delivering great customer experiences

Call centre/contact centre experience

Confidence in taking consecutive phone calls

Ability to handle difficult complaints

Excellent telephone manner

Tools

Email software

Spreadsheet software

Word processing software

Job description

Overview

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne.

Job Details

Role: Customer Service Advisor

Location: Royal Mail, Cortonwood Drive, Barnsley, S73 0UF

Start Date: 15/09/2025 & 22/09/2025 (other dates available throughout Oct & Nov - please enquire)

Pay Rate: £12.97 per hour

Contract: Temporary (up to 12 weeks, with potential extension)

Hours: Around 37.5 hours per week, Mon-Fri between 08:00am-18:30pm and Saturday between 08:00am-12:30pm - Saturday is a full requirement but you will get a day off in the week.

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution. Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?