Customer Service Advisor - Czech or Slovak Speaking

Harper Finance; Nottingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment firm is seeking a Czech or Slovak Speaking Customer Service Advisor in Nottingham. The role requires responding to customer queries, processing orders, and supporting delivery issues. Ideal candidates will be fluent in Slovak or Czech and English, with prior customer service experience. This position offers a hybrid working model with opportunities for development in a supportive company culture.

Benefits

Supportive and diverse company culture

Hybrid working – 2 days in the Nottingham office

Casual dress code

4 weeks per year to work abroad

Discount on company brands

Development opportunity in a global company

Qualifications

• Fully fluent in Slovak or Czech and English.
• Able to take on product knowledge.
• Previous customer service experience.

Responsibilities

• Responding to customer queries regarding orders via email and telephone.
• Processing orders and entering details into in-house systems.
• Supporting with delivery queries.

Skills

Fluent in Slovak or Czech

Fluent in English

Analytical and problem-solving skills

Customer service experience

Experience using Microsoft Excel

Job description

Customer Service Advisor - Czech or Slovak Speaking

Ref: 3675 | Permanent | Nottingham

Czech or Slovak Speaking Customer Service Advisor
£24,000
Nottingham (hybrid) 2 days in office, 3 days wfh
Hours: 36.25 M-F 8 am – 4 pm

Harper Recruitment Group is working in partnership with a Global company who are looking for a Czech or Slovak Speaking Customer Service Advisor to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Slovak or Czech and English
• Able to take on product knowledge
• Previous customer service experience
• Analytical and problem solving skills
• Experience using Microsoft Excel including formulas and tables

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working – 2days in the Nottingham office
• Casual dress code
• 4 weeks per year to work abroad
• Discount on company brands
• Development opportunity in a global company

Apply NOW to avoid disappointment!

Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group: Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

At Harper Recruitment Group, we’re always looking to grow our network of talented professionals. We know that brilliant people like you often know others just as exceptional – and we’d love to be introduced! As a thank you, we’re offering a Love2shop voucher worth up to £50* for every successful referral.

Tamsin Wheatcroft Recruitment is now part of Harper Recruitment Group

We’re proud to share an exciting milestone at Harper Recruitment: Tamsin Wheatcroft Recruitment is now part of our Group.

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