Customer Service Advisor Cruise & Tours (Part Time)

dnata; Preston; On-site; GBP 10,000 - 20,000; Part time

Job summary

A renowned travel operator is looking for a passionate Customer Service Advisor for their cruise and tours team in Preston. In this part-time role, you will deliver exceptional after-sales support to travel agents, addressing a range of queries while contributing to a valued customer experience.

Qualifications

• Previous experience in customer service or travel industry.
• Ability to work under pressure and meet deadlines.
• Passionate about travel.

Responsibilities

• Answer varied queries regarding reservations.
• Make changes to customer’s holidays and add special requests.
• Provide after-sales support through phone and email.

Skills

Attention to detail

Customer-focused

Teamwork

Education

GCSE Grade A-C/9-4 in Maths and English language

Job description

Social network you want to login/join with:

Customer Service Advisor Cruise & Tours (Part Time), Preston

Client:

dnata

Location:

Preston, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

3336fc8ba86c

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.

We are recruiting for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.

This is a great opportunity to join a fast-paced and exciting industry where no two days are quite the same. In this role, you will service after-sales calls from our travel agent partners, providing the excellent service they expect from us.

Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey, helping us stand out from the crowd.

Day-to-day, you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:

• Answering varied queries including invoice issues, commission and VAT information, insurance, and other enquiries related to reservations
• Making changes to a customer’s holiday
• Adding special requests to bookings
• Booking special meals & prebooking seats on flights

This is a Part-Time role working 21 hours a week between 9 am and 9 pm.

To be considered for this role, you need to have the following:

• Previous experience working in a customer service or travel industry environment
• Highly customer-focused – always putting the customer first
• Excellent attention to detail
• Able to work under pressure, meet deadlines, and remain calm
• Passionate about travel
• Great team working skills
• GCSE Grade A-C/9-4 in Maths and English language – or equivalent