Customer Service Advisor (Crewe)

Assurant, Inc.; Crewe; Hybrid; GBP 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Crewe. This role offers the chance to make a difference by helping customers navigate challenges with their devices. With comprehensive training and the opportunity for remote work after initial training, you will be equipped to provide exceptional service. Enjoy a supportive work environment that values diversity, offers numerous benefits, and promotes personal development. If you are passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity to launch your career in customer service.

Benefits

Comprehensive training

Remote working options

21 days annual leave plus bank holidays

Employee assistance program

Retail and tech discounts

Health cash plans

Bonus schemes

Learning and Development opportunities

Free Onsite Parking

Qualifications

• Strong active listening and communication skills are essential.
• Ability to solve problems and inspire new ideas.

Responsibilities

• Support customers with issues related to lost or damaged devices.
• Represent major brands in telecoms and finance.

Skills

Active Listening

Problem Solving

Communication Skills

Job description

Customer Service Advisor

Location: Crewe

Full-time

Remote Working (After 8 weeks of On-Site Training)

Shift patterns include weekdays and weekends.

£23,982.40 Per Annum + Benefits

Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

The Opportunity:

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance. We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

Why join us:

1. Comprehensive training to prepare you for the role.
2. Flexibility: remote working is available once full training is completed and performance targets are met.
3. Balance is important - we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service.
4. We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
5. A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
6. Learning and Development opportunities including LinkedIn learning, internal one-to-one development, and growth platforms.
7. Internal Wellbeing Programmes.
8. Employee referral scheme, which rewards you when referring your friends and family to be part of our Assurant family.
9. Free Onsite Parking.

At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we believe in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better align us with our clients, and enhance employee engagement.

To view a full list of the responsibilities and requirements, please view the job description on the Assurant European Careers site. We can’t wait to review your application!