Customer Service Advisor - Coventry

Reed Talent Solutions; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is seeking Customer Service Advisors to support Royal Mail's contact centers in Coventry. This temporary position requires excellent customer service skills, effective complaint handling, and the ability to multitask. The role offers £12.97 per hour for approximately 37.5 hours per week, predominantly during weekdays. Candidates should ideally have a passion for customer service and strong communication skills.

Qualifications

• Experience in a fast-paced customer service environment is preferable.
• Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills required.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Passion for delivering great customer experiences

Confidence in taking consecutive phone calls and handling complaints

Ability to prioritize and manage workloads

Flexible and adaptable to changing customer demands

Enthusiastic and responsive

Self-motivated, able to work independently or as part of a team

Ability to work under pressure and meet deadlines

Good level of spoken English and clear communication skills

Tools

Email software

Spreadsheet software

Word processing software

Job description

Overview

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Dearne.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

Start date: 06/10/2025

Pay rate: £12.97 per hour

Location: Parcelforce International Hub, Middlemarch Business Park, Siskin Parkway West, Coventry, CV3 4PF

Temporary Contract: 12 weeks (with potential for this to be extended)

Hours: Around 37.5 hours per week, between 8:00am – 6:00pm, Monday – Friday

Note: Annual leave is not permitted during the first two weeks of training; minimal annual leave after this may be authorised if pre-booked but cannot be guaranteed.

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution. Accurate and consistent data input.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?