Customer Service Advisor - Contact Warrington - Fixed Term 12 Months

Warrington Borough Council; Warrington; On-site; GBP 20,000 - 25,000; Part time

Job summary

Warrington Borough Council is seeking a Customer Service Advisor for a fixed-term role to deliver high-quality services to the community. The position requires excellent communication and customer service skills, with responsibilities including direct interaction with the public and service improvement initiatives. This part-time role offers flexibility and a competitive benefits package, including annual leave and health programs.

Benefits

26 days annual holiday, increasing to 31 after 5 years

Access to attractive benefits package

Health & Wellbeing Programme

Qualifications

• Experience in a busy customer services environment.
• Ability to handle difficult conversations.
• Friendly and efficient service provision.

Responsibilities

• Provide customer services via telephone, email, and face-to-face.
• Develop and improve service delivery for customers.
• Work under pressure while maintaining service quality.

Skills

Communication skills

Customer service skills

Interpersonal skills

Personal resilience

Job description

Customer Service Advisor - Contact Warrington - Fixed Term 12 Months

About us

An opportunity has arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We are committed to delivering high-quality service and are looking for a talented, customer-focused team player to join us.

You will provide Customer Services via telephone, email, and face-to-face at Contact Warrington for a range of Council services including Council Tax, Business Rates, and Benefits. You will work with us in developing, expanding, and improving service delivery for our customers.

The role

This Customer Service Advisor role in Contact Warrington is a fixed-term contract for 12 months, working 21 hours per week with flexible hours between 8.30 am to 5.00 pm.

What's needed?

The successful candidate will have:

• Good communication and interpersonal skills
• Excellent customer service skills, with previous experience in a busy/pressured customer services environment, dealing directly with members of the public
• The ability to provide a friendly, efficient service, at times under great pressure
• High level of personal resilience when dealing with difficult conversations

Contact Warrington is open from 8.30 am to 5.00 pm, Monday to Friday. The available hours are for a full-day shift within our opening times.

In addition to a competitive salary, working for us means you get:

• 26 days of annual holiday, increasing to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

For an informal discussion, please contact Ryan Peers at 01925 972117.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.

If you are a permanent WBC employee, you will need to apply for this fixed-term position as an internal secondment opportunity and discuss this with your current line manager prior to applying.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before employment begins. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer.

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT