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Customer Service Advisor / Contact Centre Administrator / Receptionist

Rooftop Housing Group

Evesham

Hybrid

GBP 22,000 - 28,000

Part time

Today
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Job summary

A leading company in the housing sector is seeking a part-time Customer Service Advisor. This hybrid role involves providing exceptional customer service from Evesham, handling queries ranging from repairs to housing benefits, with a focus on maintaining a friendly atmosphere and efficient operations.

Benefits

Flexible working
Holiday buying and selling scheme
Paid leave for birthday
Paid leave to help with house move
Life assurance
Health cash plan
Company contribution to fitness
Online discounts
Funded training
Paid volunteering leave

Qualifications

  • Experience in a busy office/customer service/contact centre or similar environment.
  • Strong communication skills, confident telephone manner.
  • Ability to stay calm under pressure.

Responsibilities

  • Handle customer queries and provide a welcoming service.
  • Maintain the reception area and coordinate with internal teams.
  • Manage administrative tasks such as job tickets and appointments.

Skills

Customer Service
Communication
Microsoft Office

Job description

Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception or similar environment, strong communication skills with a confident telephone manner and good Microsoft Office skills, is required for a fast-paced housing service within a well-established company.

This role is known internally as a Customer Contact Advisor

SALARY: £27,594 FTE /£22,374 Actual Annual Salary (based on 30 hours per week) + Excellent Benefits

LOCATION: Hybrid working from the Office in Evesham, Worcestershire, West Midlands, and from home

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 30 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administratorwith experience in a customer service / contact centre / reception or similar environment, strong communication skills with a confident telephone manner and good Microsoft Office skills.

As the Customer Service Advisor / Contact Centre Administrator you will be the first point of contact for customer, in person and over the phone, providing a welcoming, efficient and friendly service.

The Customer Service Advisor / Contact Centre Administrator will handle a wide range of queries, from repairs and maintenance requests to rent accounts, housing benefits, and general enquiries. Your role is key to ensuring a smooth customer experience, offering accurate advice, managing appointments, and supporting various operational processes.

You will also be responsible for maintaining the reception area, coordinating with contractors and internal teams, and managing administrative tasks such as job tickets, work orders, and minor adaptations.

As part of the wider housing team, the Customer Service Advisor / Contact Centre Administrator will help log complaints, handle social media feedback, and contribute to delivering high-quality service across the board.

This is a varied and fast-paced role that requires excellent communication skills, a proactive attitude, and a genuine passion for customer service.

CANDIDATE REQUIREMENTS

  • Experience in a busy office / customer service / contact centre / reception or similar environment
  • Experience of resolving customer queries
  • A confident phone manner and strong communication skills, both over the phone and face to face
  • The ability to stay calm under pressure and juggle a variety of tasks
  • Confident with Microsoft Office
  • Strong attention to detail

BENEFITS

  • Flexible working
  • Holiday buying and selling scheme
  • A day’s paid leave for your birthday or annual celebration
  • 2 days paid leave to help with a house move once you have completed your probationary period
  • Life assurance
  • Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
  • Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps
  • Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays
  • Funded training and sponsored qualifications
  • 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13615

Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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