Customer Service Advisor - Commercial Automotive Sector

VanRath; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle sales organization in Northern Ireland is seeking a Customer Service Advisor to join their expanding team. This role offers a stable, full-time opportunity with potential for growth. Key responsibilities include handling customer inquiries, scheduling appointments, and managing service records. Ideal candidates will have experience in customer service and strong communication skills. Competitive salary and benefits package included.

Benefits

Comprehensive benefits package

Company pension scheme

Career progression opportunities

Qualifications

• Experience in a customer-facing role, ideally in automotive or transport.
• Strong organizational skills and proactive problem-solving approach.
• Excellent communication skills and ability to manage client expectations.

Responsibilities

• Serve as the initial point of contact for customers.
• Schedule service appointments and maintain records.
• Oversee client and fleet records upkeep.
• Coordinate annual test bookings and documentation.
• Manage workshop job sheets through to completion.
• Conduct follow-up calls to customers regarding updates.
• Prepare maintenance service proposals.

Skills

Customer service experience

Organizational skills

Problem-solving skills

Digital systems proficiency

Communication skills

Job description

VANRATH is delighted to be working with one of Northern Ireland's leading names in commercial vehicle sales and aftersales, as they look to expand their customer service team with the appointment of a Customer Service Advisor. This role is well-suited to a service-driven professional seeking a stable, long-term opportunity with strong prospects for growth and progression.

This is a full-time, permanent role offering a highly collaborative team environment and the chance to contribute to a well-established and growing organisation.

Location: Templepatrick or Ballyclare
Employment Type: Permanent

Salary and Benefits

A highly competitive salary package is available, reflective of experience and qualifications. The role also comes with a comprehensive benefits package including a company pension scheme and long-term career progression options.

Key Responsibilities

• Serve as the initial point of contact for customers, providing a professional and helpful first impression

• Schedule service appointments and ensure all bookings are accurately maintained and communicated

• Oversee the day-to-day upkeep of client and fleet records, including vehicle history and compliance data

• Coordinate annual test bookings and compliance documentation (e.g., PSV inspections)

• Issue and manage workshop job sheets, tracking progress through to job completion

• Support the service team with administration and ensure timely completion of invoicing tasks

• Conduct follow-up calls to customers regarding service updates, feedback, or contract renewals

• Prepare maintenance service proposals and actively promote long-term support packages

• Work alongside workshop supervisors to coordinate jobs and ensure smooth scheduling

• Notify customers of additional repair needs and obtain approval for supplementary work

• Finalise service reports and manage the return or delivery of vehicles, ensuring full transparency about the work completed

Candidate Criteria

• Previous experience in a customer-facing service or support role, ideally in the automotive or transport industry

• Strong organisational skills with a proactive approach to problem-solving

• Comfortable using digital systems for booking, customer records, and reporting

• Excellent communication skills and the ability to manage client expectations professionally

• Full UK driving licence is essential

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.