Customer Service Advisor - Chelmsford

www.findapprenticeship.service.gov.uk - Jobboard; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing services provider is seeking a Customer Service Advisor in Chelmsford. This temporary role requires assisting residents with inquiries, repairs, and service payments. Candidates must possess excellent communication skills and customer service experience. The position offers a pay rate of £14.48 per hour and full-time hours between 8am and 5:30pm, Monday to Friday.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle enquiries and resolve issues promptly.

Responsibilities

• Act as the first point of contact for resident enquiries.
• Assist residents with routine repairs and complaints.
• Deliver excellent customer service in line with KPIs.

Skills

Excellent communication skills

Customer service orientation

Job description

Morgan Hunt currently requires a Customer Service Advisor for Housing Trust based in Chelmsford on a Temporary basis

Pay Rate : £14.48ph PAYE
Hours:35 hrs Mon to Fri – between 8am and 17.30pm
Location: Chelmsford
Duration : 6 month on going contract

Duties:
• Acting as the first point of contact for resident enquiries via telephone
• Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
• Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
• Raising, chasing and escalating tenant complaints as required
• Assisting residents to make payments, such as for rent or service charges
• Liaising with local Housing Officers to facilitate requests from their residents
• Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
• Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
• Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 – 16:00, 08:30 – 1630, 09:00 – 17:00, or 09:30 – 17:30.
• Successful candidates will work the majority of their shifts on the 09:00 – 17:00 pattern, as those are the opening hours for the daytime telephony service.