Customer Service Advisor – Car Returns

Recruitment Avenue; Tonbridge and Malling; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Returns Advisor to enhance customer experience at Stansted Airport. In this role, you will greet customers returning their rental vehicles, ensuring a smooth and pleasant process. Your responsibilities will include securing vehicle keys, performing necessary checks, and preparing cars for the next customer. If you have a passion for customer service and enjoy working in a dynamic environment, this is the perfect opportunity for you. Join a team that values your contributions and offers a rewarding experience in the vehicle rental industry.

Qualifications

• 6 months of customer service/sales experience required.
• Must possess a valid driver’s license.

Responsibilities

• Provide excellent customer service to ensure satisfaction.
• Inspect returned vehicles for damages and check documentation.

Skills

Customer Service

Sales Experience

Basic Computer Skills

Valid Driver’s License

Job description

Salary: £12.60ph

Location: Stansted Airport

Hours:12 hour shift pattern so youONLY work TWO days second week: 5 days one week and thenonly two days second week

You will be responsible ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Stansted Airport.

In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

Another part of the role is to ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.

Responsibilities:

• Put a smile on customers’ faces when you provide them with excellent service
• Greet all customers using prescribed, appropriate dialogue as they arrive on the dealership
• Remind customer to check for personal belongings.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Keep car park organized for ease of access and traffic flow
• Understand the damage loss report reporting procedure

Key Skills/Experience Needed:

• Must have 6 months of customer service/sales experience
• Valid Driver’s License
• Willingness to work outdoor in weather conditions with moderate noise level
• Basic computer skills