Customer Service Advisor – Car Returns

Recruitment Avenue; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a Customer Service Returns Advisor to enhance customer satisfaction at Luton Airport. In this role, you will greet customers returning their rental vehicles, ensuring a smooth and pleasant experience. Your responsibilities will include securing vehicle keys, confirming documentation, and inspecting vehicles for damages. This position requires a valid driver's license and a commitment to providing excellent service. If you thrive in a dynamic environment and enjoy interacting with customers, this is the perfect opportunity for you!

Qualifications

• 6 months of customer service or sales experience required.
• Valid driver's license is essential for the role.

Responsibilities

• Greet customers returning rental cars and assist them with their experience.
• Inspect vehicles for damages and ensure they are ready for the next customer.

Skills

Customer Service

Sales Experience

Basic Computer Skills

Valid Driver’s License

Job description

Salary: £12.60ph

Location: Luton Airport

Hours: 12 hour shift pattern so you ONLY work TWO days second week: 5 days one week and then only two days second week

You will be responsible for ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Luton Airport.

In the role, you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

Another part of the role is to ensure the car is ready for the next customer by inspecting and recording new damages and checking petrol levels and mileage.

Responsibilities:

• Put a smile on customers’ faces when you provide them with excellent service
• Greet all customers using prescribed, appropriate dialogue as they arrive on the dealership
• Remind customers to check for personal belongings.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss report
• Keep the car park organized for ease of access and traffic flow
• Understand the damage loss report reporting procedure

Key Skills/Experience Needed:

• Must have 6 months of customer service/sales experience
• Valid Driver’s License
• Willingness to work outdoors in weather conditions with moderate noise level
• Basic computer skills