Customer Service Advisor – Car Returns

Recruitment Avenue; London; On-site; GBP 22,000; Full time

Job summary

An established industry player is seeking a Customer Service Returns Advisor to enhance customer satisfaction at London City Airport. In this role, you will greet customers returning their rental vehicles, ensuring a smooth and pleasant experience. You will be responsible for securing vehicle keys, inspecting cars for damages, and confirming necessary documentation. This position is ideal for individuals with a passion for customer service and a valid driver's license, offering a dynamic work environment where you can make a difference in customer experiences. Join this forward-thinking company and help create memorable interactions.

Qualifications

• 6 months of customer service/sales experience is required.
• Must possess a valid Driver’s License.

Responsibilities

• Provide excellent customer service and greet customers at the rental return.
• Inspect returned vehicles for damages and ensure they are ready for the next customer.

Skills

Customer Service

Sales Experience

Basic Computer Skills

Valid Driver’s License

Job description

Salary: £21,840

Hours: 35 hours per week

Location: London City Airport

You will be responsible ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to London City Airport.

In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

Another part of the role is to ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.

Responsibilities:

• Put a smile on customers’ faces when you provide them with excellent service
• Greet all customers using prescribed, appropriate dialogue as they arrive on the dealership
• Remind customer to check for personal belongings.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Keep car park organized for ease of access and traffic flow
• Understand the damage loss report reporting procedure

Key Skills/Experience Needed:

• Must have 6 months of customer service/sales experience
• Valid Driver’s License
• Willingness to work outdoor in weather conditions with moderate noise level
• Basic computer skills