Customer Service Advisor (Birmingham)

Gravity Recruit; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for their Birmingham branch. The ideal candidate will ensure excellent customer service while achieving financial targets and maintaining store cleanliness. Benefits include career progression opportunities, bi-annual bonuses, company sick pay, and 20 days of holiday per year plus bank holidays.

Benefits

Training & Mentoring program

Bi-Annual store bonus Scheme

Company Sick Pay

Access to exclusive perks via Perkbox membership

Long Service recognition

20 days holiday plus bank holidays

Qualifications

• Excellent customer service skills.
• Ability to meet financial targets and increase revenue.
• Strong compliance with health and safety procedures.

Responsibilities

• Contribute to the achievement of the financial targets of the store.
• Identify and quantify potential for increasing occupancy and revenue.
• Respond effectively to diverse customer needs.
• Ensure high standards of cleanliness in the store.
• Comply with company procedures consistently.

Job description

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Customer Service Advisor (Birmingham), Birmingham

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Client:

Gravity Recruit

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

46122676eee6

Job Views:

5

Posted:

12.08.2025

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Job Description:

Customer Service Advisor

Birmingham

Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their Birmingham branch.

Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.

Main Responsibilities:

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Package:

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Bi-Annual store bonus Scheme
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.