Customer Service Advisor - Billing (South Yorkshire)

JR United Kingdom; South Yorkshire; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking individuals with a knack for problem-solving and a passion for technology to join their Customer Service Billing team. This role offers a supportive environment where you can thrive, with comprehensive training provided to equip you for success. Enjoy a flexible work-life balance, including the ability to schedule your own breaks and work from home occasionally. With a competitive starting salary and numerous perks, including family leave and discounts on products, this is an exciting opportunity to build a meaningful career in customer service.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience required; training provided for customer service skills.
• Ability to handle billing queries and technical questions.

Responsibilities

• Interact with customers over the phone regarding billing queries.
• Support customers throughout their journey with the company.

Skills

Problem Solving

Customer Service

Communication

Relationship Building

Job description

Job Description

Long Description

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.

Join our Billing Team in Sheffield and interact with customers over the phone regarding billing queries. Whether helping with simple router questions or more complex issues, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value work-life balance and offer flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for caring for family or friends.
• Family leave with 18 weeks full pay and 8 weeks half pay, supporting your growing family.
• Discounts on EE, BT, and Plusnet products, saving you hundreds annually.
• Support to develop your career within the company.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance.

Enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?

Shift Pattern

Mon to Sun: 11:30-20:00, 08:00-16:30, or days off as scheduled.