Customer Service Advisor – Bilingual (English + German)

TN United Kingdom; Liverpool; On-site; GBP 28,000; Full time

Job summary

An established and growing company is seeking a Bilingual Customer Service Advisor to join their dynamic team in Liverpool. This full-time, office-based position offers a competitive salary and a vibrant work environment. You will play a crucial role in supporting both UK and international clients by processing orders and addressing customer inquiries. With a strong emphasis on training and development, this role promises to provide you with long-term career growth opportunities. If you are passionate about customer service and fluent in both English and German, this is the perfect opportunity for you to thrive in a supportive atmosphere.

Benefits

33 days holiday (including bank holidays)

Your birthday off

Medicash healthcare plan

Life Insurance

Qualifications

• Fluent in both English and German required.
• Experience in customer service and complaint handling is essential.

Responsibilities

• Process sales orders accurately and on time.
• Answer non-technical customer inquiries and maintain records.
• Provide bilingual support and assist with stock control.

Skills

Fluent in English

Fluent in German

Strong communication skills

Organizational skills

Customer service experience

Complaint handling

Tools

Microsoft Office

Company accounting software

Job description

Customer Service Advisor – Bilingual (English + German), Liverpool

Job Details

• Location: Liverpool, United Kingdom
• Category: Customer Service
• EU work permit required: Yes
• Job Reference: 5fe32ab24143
• Job Views: 4
• Posted: 02.05.2025
• Expiry Date: 16.06.2025

Job Description

Role: Customer Service Advisor – Bilingual (English + German)
Working Hours: Mon-Fri 08:45 – 17:00
Salary: £28,000 Per Annum
Work Environment: Fully Office Based
Employment Type: Permanent

An established and growing company is seeking a Bilingual (German) Customer Services Advisor to join their busy Customer Services team. This is a full-time, permanent, office-based position offering a salary of £28,000 per year.

Benefits

• 33 days holiday (including bank holidays)
• Your birthday off
• Medicash healthcare plan
• Life Insurance

You will support the Export and Customer Services Manager by processing sales orders, responding to customer inquiries, and ensuring smooth daily operations for both UK and international clients. Full training will be provided, and the role offers variety and long-term development opportunities.

Responsibilities

• Process sales orders accurately and on time
• Answer non-technical customer inquiries
• Liaise with the Sales Team to meet customer requirements
• Maintain customer records, reserves, and standing orders
• Provide bilingual support (English + German)
• Use company accounting software for order and record management
• Support ISO 9001 and GMP standards across department functions
• Assist with stock control, including stock takes
• Manage purchase orders and liaise with suppliers
• Handle packaging stock levels
• Investigate customer complaints and contribute to corrective actions
• Support warehouse and dispatch teams as required
• Carry out general administrative and support tasks as directed

Requirements

• Fluent in English and German
• Strong communication and organizational skills
• Experience in customer service and complaint handling
• Proficient with Microsoft Office and IT systems
• Knowledge of ISO 9001 and GMP/FDA regulations
• Understanding of international and European shipping regulations

If you are interested and believe you are suitable for this role, please apply through this advert.