Customer Service Advisor (Bideford)

The Travel Chapter Ltd; Northam; On-site; GBP 12,000 - 20,000; Full time

Job summary

The Travel Chapter Ltd is seeking a passionate Customer Service Advisor to provide excellent support to holiday planners. In this fixed-term role, you will answer queries, assist with bookings, and promote great travel experiences, ensuring a friendly and efficient service to customers.

Qualifications

• Excellent listening and communication skills required.
• Passionate about travel.

Responsibilities

• Assist customers with holiday queries and support during their trips.
• Resolve booking issues and provide advice for next adventures.

Skills

Listening

Communication

Customer Service

Job description

Employment type: Fixed Term - until the end of September 2025

Location: Bideford/Norwich - office based

Work Pattern: 20 hours per week - evening and weekend shifts, 5 days per week across Monday-Sunday. 5-week rotation.

Are you passionate about travel and eager to help customers plan their perfect holiday? If so, keep reading!

As a customer service advisor, you will be the friendly voice on the phone and an email response expert.

Using excellent listening and communication skills, you will assist customers with holiday queries and support them during their trip, whether helping find their next adventure, resolving booking issues, or offering advice.

Who are we?

We’re Travel Chapter – the holiday home people – dedicated to showcasing great places to stay in the UK. From a small South West holiday letting agency, we’ve grown into a market leader, maintaining our strong family ethos and core values. We foster a caring, collaborative culture that inspires and motivates our team daily.

Our company values everyone and promotes a friendly, fair environment. We encourage boldness, new ideas, and pushing boundaries every day.

We are passionate and pragmatic, learning from mistakes and continuously evolving. Diversity and inclusion are vital to our success. Please inform us if you need adjustments during the application or selection process; we’re happy to assist.