Customer Service Advisor - Beauty Brand

Get Recruited Ltd; Luton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading beauty brand is looking for a Customer Service Advisor in Luton. This role involves supporting customers by managing queries on various platforms, ensuring excellent service. The ideal candidate will have experience in customer service and possess strong communication skills. Opportunities for growth and development are offered, making it an attractive position for proactive individuals.

Qualifications

• Candidate from Customer Service Administrator, Customer Service Assistant, or similar role.
• Excellent communicator with confidence in a busy department.
• Must be computer literate.

Responsibilities

• Support operations team with daily administrative tasks.
• Ensure customer inquiries are answered promptly.
• Manage comments and queries on social media.

Skills

Communication

Proactivity

Attention to Detail

Customer Service

Tools

MS Word

Excel

Outlook

Job description

CUSTOMER SERVICE ADVISOR - BEAUTY BRAND
LUTON
UP TO £30,000 + PROGRESSION + HYBRID

THE OPPORTUNITY:
Get Recruited are working with a highly successful beauty brand in the Luton area who are looking for a Customer Service Advisor to join their expanding team.
You'll be supporting customers with queries as well as managing engagement and queries on social platforms. As the brand are expanding, there's plenty of opportunity for growth and development in the role.
If you are a Customer Service Administrator, Customer Service Assistant, Customer Success Administrator, Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!

THE CUSTOMER SERVICE ADMINISTRATOR ROLE:

• Supporting the operations team with day to day administrative tasks
• Ensuring customer enquiries are answered promptly
• Managing comments and queries in online groups and on social media
• Handling emails and calls from customers
• Updating the company database and making sure all records are up to date
• Supporting the sales and marketing team with administrative tasks
• Helping to prepare reports
• Identifying areas to further support clients

THE PERSON:

• We're looking for a candidate from a Customer Service Administrator, Customer Service Assistant, Customer Success Administrator, Sales Administrator or similar.
• An excellent communicator with the confidence to handle a variety of tasks within a busy department
• A proactive individual with a supportive nature to ensure clients receive a smooth-running service
• Detail orientated and a keen eye for detail
• Must be computer literate with MS Word, Excel and Outlook

Get Recruited is acting as an Employment Agency in relation to this vacancy.