Customer Service Advisor (Barnard Castle)

JR United Kingdom; Barnard Castle; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their Payment Support Team in Darlington. This full-time, permanent role offers a starting salary of £25,087, increasing to £25,684 after 9 months, along with uncapped commission. You will provide essential support to customers, assisting with billing queries and payments while delivering exceptional service. Enjoy flexibility in your work schedule, including self-scheduled breaks and occasional home working. With a wealth of benefits, including online GP access, generous family leave, and career development support, this opportunity is perfect for those looking to make a meaningful impact in their community.

Benefits

Online GP access for you and family

Paid carer’s leave

Generous family leave

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental insurance

Responsibilities

• Support customers with billing queries and payments.
• Deliver personal and brilliant service during challenging times.

Job description

Social network you want to login/join with:

Client:

EE

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built up from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. You will assist with billing queries, payments, and more, delivering a personal and brilliant service with the training provided.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for supporting colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to cover commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?