Customer Service Advisor – Banking

Honeycomb; Enniskillen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected bank in Northern Ireland is seeking a Customer Service Advisor to deliver exemplary service. The role involves matching clients with banking products, promoting digital banking channels, and ensuring compliance. Candidates should have experience in customer interaction, strong communication skills, and a positive, organized approach. This is a temporary, ongoing position in a supportive team setting.

Qualifications

• Previous experience in a role involving direct customer interaction.
• Friendly, enthusiastic, and motivated with a positive outlook.
• Strong communication skills and ability to build rapport quickly.
• Organised and detail-conscious with effective time management.

Responsibilities

• Deliver first-class service to ensure customers feel supported.
• Match customers with appropriate banking products.
• Promote online and self-service banking channels.
• Handle transactions with accuracy.
• Foster a supportive and efficient team environment.

Skills

Strong communication skills

Customer interaction experience

Organised and detail-conscious

Ability to build rapport

Job description

Overview

Honeycomb is excited to be supporting a well-established bank in Northern Ireland in the search for a Customer Service Advisor based in Irvinestown. This temporary, ongoing position offers an excellent opportunity to become part of a respected business that places strong emphasis on community and customer care.

Responsibilities

• Deliver first-class service, ensuring customers feel supported at every step.
• Match customers with the most appropriate banking products and services.
• Promote and encourage the use of online and self-service banking channels.
• Handle transactions with accuracy, always adhering to compliance and internal controls.
• Work closely with colleagues to foster a supportive and efficient team environment.

Candidate Profile

We\'re seeking an individual who is passionate about delivering excellent service and enjoys working in a dynamic, people-focused environment.

Essential Requirements

• Previous experience in a role involving direct customer interaction.
• Friendly, enthusiastic, and motivated, with a positive outlook.
• Strong communication skills and ability to build rapport quickly.
• Organised and detail-conscious with effective time management.

Desirable

• Background in banking or financial services would be an advantage.

Honeycomb is committed to inclusivity. If you require any adjustments during the recruitment process due to a disability, please get in touch so we can support you. We are proud to be an equal opportunities employer.

Application Process

To apply, please submit your current CV using the link provided or reach out to Cora Montgomery at Honeycomb on 028 9620 7050.