Customer Service Advisor – Banking

Honeycomb; Ballyclare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A trusted recruitment agency is seeking a Customer Service Advisor in Ballyclare, Northern Ireland. The role involves providing exceptional customer support and assisting customers with banking services. Ideal candidates should have customer service experience and strong communication skills. This is a temporary position offering a chance to join a community-focused organization.

Qualifications

• Experience in a customer-facing position.
• Enthusiastic about customer care and teamwork.
• Strong work ethic and proactive approach.

Responsibilities

• Acting as the first point of contact for customers.
• Delivering exceptional customer support across banking services.
• Encouraging use of digital and self-service options.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Organizational skills

Job description

Overview

Honeycomb is pleased to be working with a major bank in Northern Ireland to recruit for a Customer Service Advisor based in Ballyclare. This is a temporary, ongoing role and an excellent chance to join a trusted organisation that prioritises both its customers and the wider community.

Position

As a Customer Service Advisor, you\'ll act as the first point of contact for customers, delivering a friendly, professional experience and offering guidance across a variety of banking services and products.

Main Duties

• Provide outstanding customer support, ensuring every individual feels respected and understood.
• Identify and recommend products and services to suit customer needs.
• Encourage and assist customers in using digital and self-service options.
• Process transactions accurately while following all compliance and regulatory standards.
• Contribute to a positive and collaborative branch atmosphere.

About You

We\'re searching for someone enthusiastic about customer care, with the ability to thrive in a busy, team-focused setting.

Essential Skills & Background

• Experience in a customer-facing position.
• Energetic, proactive, and approachable with a strong work ethic.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and organisational skills.

Desirable

• Previous experience within banking or financial services would be beneficial.

If you require adjustments during the recruitment process due to disability, please reach out to us so we can provide the right support. Honeycomb is dedicated to promoting equality of opportunity for all candidates.

How to Apply

To apply, please upload your CV using the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050.