Customer Service Advisor (Ballyclare) - Vehicle Industry

VanRath; Northern Ireland; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Northern Ireland is looking for a Customer Service Advisor to join their team in Ballyclare. This permanent role offers the chance to progress within the business, providing an engaging customer experience while managing service schedules and workshop operations. Ideal candidates will have relevant experience and excellent organizational skills, along with a full UK driving license for the role.

Benefits

Company Pension Scheme

Fantastic Benefits

Qualifications

• Experience in a similar role.
• Proven ability to deliver high satisfaction levels.
• Full valid UK driving license.

Responsibilities

• First point of contact for customers, interpreting requirements.
• Generate and manage service schedules.
• Process workshop job cards and assist with invoicing.

Skills

Customer Satisfaction

Organization

Time Management

Job description

VANRATH has partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organization is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for an experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare.

Salary: Fully Negotiable + fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first point of contact for customers, greeting them courteously and interpreting their requirements.
• Generating, amending, and updating service schedules and sending reminders.
• Managing vehicle and customer databases.
• Booking PSV appointments.
• Issuing workshop job cards and monitoring vehicle progress in the workshop.
• Processing and closing workshop job cards and assisting with invoicing.
• Making outbound sales and customer care calls, managing key customer relationships.
• Creating maintenance contract quotes and selling maintenance contracts.
• Liaising with the Workshop Foreman for job planning to ensure efficiency and profitability.
• Contacting customers about additional work, providing accurate quotations to obtain approval.
• Informing customers upon job completion, explaining work done, and arranging vehicle collection/delivery.

The Ideal Candidate:

• Previous experience in a similar role.
• Proven ability to deliver high levels of customer satisfaction.
• Excellent organization and time management skills.
• Full valid UK driving license.

For further information on this vacancy or other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in strict confidence.