Customer Service Advisor (Ballyclare) - Motor Industry

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary:

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
• Generating, amending and updating service schedules and sending reminders.
• Vehicle and customer database management.
• Booking PSV appointments.
• Issuing workshop job cards and monitoring progress of vehicles in workshop.
• Processing and closing out workshop job cards and assisting with invoicing.
• Making outbound sales and customer care calls and managing key customer relationships.
• Creating maintenance contract quotes and selling maintenance contracts.
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.

The Ideal Candidate:

• Previous experience within a similar position.
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
• Excellent organisation and time management skills.
• Full valid UK driving license.